Following in-depth scrutiny, interviews and overall assessment, each session is tailored to accommodate the specific requirements of the individual(s) involved. Time restraints are also taken into account. Sessions are held on-site in group or individual format. Follow-up policy applies.
Frontline Finesse: Medical & Dental Personnel
A new patient’s first impression of a medical or dental office, and by extension, the doctor or dentist, is formed within seconds and is wholly the result of the way he/she is greeted and treated by the frontline personnel.
The need for a professional yet sympathetic reception is imperative. Many patients who suffer from “white coat syndrome” will appreciate an office that emits an air of calm reassurance.
Our hands-on training includes role-playing exercises and a back-to-basics strategy to emphasise the importance of sensitive and efficient interaction with patients and the value of frontline excellence.
Frontline Finesse: Customer Service Personnel
Attaining service excellence by delivering consistently high quality customer service is within the reach of even the smallest enterprise.
Companies that provide world-class customer service survive and thrive.